Help center

Use our secure password reset page. We'll email you a link that expires in 30 minutes.

Your Medical Record Number (MRN) is on paperwork from our office, your ID bracelet during a visit, or your after-visit summary. You can also call our front desk — we'll verify your identity and help you sign in.

Some results take 24–48 hours to appear after your visit. Your provider may also need to review results before they are released to the portal. If it's been longer, message your care team or call our office.

Open Messages from your dashboard. Write your question clearly and allow 1–2 business days for a reply. The portal is not for emergencies — call 911 or our office for urgent concerns.

From your medications list, tap Request refill on eligible prescriptions. We'll notify you when the request is approved or if we need more information.

Your balance appears on the dashboard when you have an amount due. Tap Pay now to pay securely online, or call billing during office hours.

Family members need proxy access approved by our office. Contact us to set up authorized access for a caregiver or legal representative.

Ask our office to register you as an authorized proxy. You'll receive your own sign-in once approved. Never share your password — each person should have their own account.

Language options at sign-in are coming soon. Clinical results from your doctor may still be in English. Ask our office about interpreter services for visits and phone calls.